Delivery Information
In Australia:
- Dispatch Time: Orders are typically processed and dispatched within 1-2 business days after payment has been cleared.
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Delivery Times:
- Major Metro Areas: Expect delivery within 2-4 working days.
- Regional Areas: Delivery may take up to 7 working days. Please note that delivery times may be extended during holiday periods.
International Orders:
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Delivery Times: Delivery time depends on your location, local freight carriers, and weather conditions. The typical delivery window is 14-21 days.
- US Orders: Delivery time has improved to approximately 10-14 days.
- UK Orders: Estimated delivery time is 10-14 days.
- All international orders are trackable.
Shipping Charges Within Australia:
- Shipping and handling fees vary depending on the weight of your order and delivery address. We use Australia Post or Amarax (Fastway) for Australian deliveries.
Shipping Charges Outside Australia:
- International Orders: Most international orders may incur an import duty charge, which we do not cover. Shipping costs vary based on the weight of your order and the destination. All international deliveries are handled by Australia Post.
If My Order Doesn't Arrive:
- If your order doesn't arrive, please contact us via email. We will initiate inquiries with Australia Post or the relevant shipping carrier. For international orders, we will follow up with Australia Post and keep you informed.
- Please note that we are unable to assist with inquiries through authorities or organizations in your country.
Where We Deliver:
- We are located on the Central Coast of NSW, Australia, and offer delivery worldwide.